Collect information from the client

During the course of your engagement, you need to collaborate with clients to request and receive information and documents via Queries.

Queries (or query documents) in CaseWare Audit International have the letter "Q" appended to the document number.

Note: The queries included in the Documents page in your engagement file depend on your response to the level of online collaboration question in the A100 Optimizer. If you have responded High, then the A345Q Overall client information request document is available. If you have responded Limited, then the C105Q document is available.

A345Q Overall client information request

If you want to add guidance to an item, select Comment, enter the desired text and select Comment.

A345Q Overall client information request-add comments

Here is a summary of the staff-client collaboration workflow using queries.

Staff-Client collaboration

You can make some changes to query documents if needed or set up and modify visibility settings. See Add visibility settings in queries for more information.

Once you have reviewed the query document and made any necessary changes, send it to the client contact.

To send a query:

  1. From the top-right of the page, select Send. The Open Query dialog displays.

  2. Enter a Query Due Date, select an Assignee, enter a message in the Email Body and select OK.

    Open query

    An email is automatically sent to the assignee, and the status of the document changes to Awaiting response.

The assigned contacts email includes a link to the query.

New activity

Contacts select the link to open the document and start responding to the requests. Once done, contacts select Responded to mark an item as responded.

Request for records and documents