Complete a query

Once you have accepted all responses, you can mark the query as Complete.

Tip: Instead of separately accepting each response, you can just select the COMPLETE button at the top of the page once you review the responses and found them valid. This automatically accepts all responses in the document and changes the status of the query to Complete.

To mark a query as Complete, select the Completebutton at the top of the page after you accept all the responses. In addition to that, once all questions are accepted, a notification message displays featuring the MARK COMPLETE button so the contact can easily proceed to the next step in the workflow.

Notification to mark a query complete once all questions are accepted by the staff member.

The information provided in the query document is now final and can no longer be changed. Completed queries are no longer visible to contacts in Cloud.

Note: You cannot make any changes to the content or status of a Complete query. You can only modify the name of the query and its visibility settings. In the Documents page, select More actions () | Edit to change the query name and edit visibility settings.