Data recovery limitations
If you need to recover files or data that cannot be restored from the Recycle Bin, you can contact our support team to make a data recovery request. Data may be restored up to 90 days after the backup date.
Caseware International restores backup client data for a fee dependent on the number of files restored. Depending on the amount of data required, there is a minimum charge of $85 per recovery request. The process may take a minimum of 24 hours for us to recover the files.
When you make the data recovery request, you must provide:
A reason for the request and authorization to recover the data
Your firm URL
The engagement file name
The engagement URL
The exact date and time you want to restore data from