CaseWare Cloud data policy

CaseWare Cloud provides easy storage of your files for use with the CaseWare line of products. The amount of data you can store is unlimited, however the content must abide by our Fair-Use Policy.

Where is my data stored?

Data uploaded to CaseWare Cloud is stored by Amazon Web Services in data centers throughout the USA, Ireland, and Australia. Data transferred through CaseWare Cloud is fully encrypted using SSL.

How can I find details of my current data use?

Details of the data stored in your Cloud account are catalogued for your reference. You can view the current and peak data amounts as well as a number of other statistics.

To find details of your current data use:

  1. Ensure that you have the Staff: Admin role or equivalent rights.

  2. From the Cloud menu, select Settings.

  3. From the menu, select System | Site Statistics.

    Site Statistics and details

The site statistics pane will display the details of your current data usage.

How long is data retained after deactivation?

Deactivated Cloud accounts retain all data being hosted at the time of deactivation. If a deactivated account is reinstated, the data will become accessible once more.

At this time there is no expiry date for stored data. If you wish to fully delete your Cloud account and all associated data, you can request this by contacting sales@caseware.com. Note that once deleted, the account and data cannot be recovered.