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SmartEngagement
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Recover a previous version or deleted file

CaseWare Cloud stores information on the Amazon Web Services Server infrastructure which may be located outside the country you are working from. CaseWare Cloud utilizes Amazon Web Servers in the United States for the Americas, in Australia for Asia-Pacific clients, and in Ireland for other jurisdictions. All of your data, including backups, is in the same region.

CaseWare Cloud utilizes Amazon Glacier for backup storage. Glacier data is specific to a single region [1] [2] and is not automatically replicated anywhere else. So, if you have legal requirements that your data must be geographically stored in Australia (for example), your data will only be stored there.

Recovering previous versions of uploaded files

When you replace an uploaded file on Cloud, you can easily recover previous versions of that file. Access the file details to find previous copies of your document.

To recover a previous version of an uploaded file:

  1. Open the Files page and select an entity from the Entity Selector.

  2. Select the file.

  3. On the File Details pane, under the Previous Versions menu, select the previous version of the file.

  4. Select the More Actions ():

    • Download - Download the file to your computer

    • View - View the file in CaseWare Cloud

    • Delete - Delete the previous version permanently. This file will not appear in the Recycle Bin.

 

Recovering folders and files from the Recycle Bin

When you delete a file or folder, it is sent to the Recycle Bin. You can retrieve any deleted folder or file from the Recycle Bin.

To recover folders and files from the Recycle Bin:

  1. Open the Files page.

  2. Select the Recycle Bin from the left pane to access your deleted files.

  3. Select the files from the list you want to restore

  4. In the File details pane, select the More Actions() | Restore to move this file back to its original entity.

Restoration Limitations

If you are still having problems recovering then you can send a recovery request to our support team. However, Data may be restored up to 80 days after the backup date. CaseWare International restores backup client data for a fee dependent on the number of files restored. Restores can take several hours depending on the volume of data.

Depending on the amount of data required, there with a minimum charge of $75 per recovery request. The process may take a minimum of 24 hours for us to recover the files.

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