SE
SmartEngagement
Working Papers
CaseWare Working Papers
Analytics
CaseWare Cloud Analytics
AnalyticsAI
CaseWare AnalyticsAI
Time
CaseWare Cloud Time
PCR
OnPoint PCR (Preparation Compilation Review)
RCT
CaseWare  ReviewCompTax
PBC
CaseWare  Cloud Provided by Client Requests
SE
SmartEngagement
Working Papers
CaseWare Working Papers
Analytics
CaseWare Cloud Analytics
AnalyticsAI
CaseWare AnalyticsAI
Time
CaseWare Cloud Time
PCR
OnPoint PCR (Preparation Compilation Review)
RCT
CaseWare  ReviewCompTax
PBC
CaseWare  Cloud Provided by Client Requests

Known issues in CaseWareCloud Time

The following known issues affect the current version of CaseWareCloud Time.

Invoice status may fail to update automatically after upgrading to Time 27.0

Invoices created before upgrading to Time 27.0 may fail to transition from Finalized to Closed automatically even if they have been marked as paid in QuickBooks Online (QBO). This issue only applies to invoices created more than 48 hours before upgrading to Time 27.0.

To work around this issue:

  1. Disable QBO integration.
  2. Mark any affected invoices as Closed.
  3. Re-enable QBO integration.

To learn more, see Integrate Cloud with QuickBooks Online and Close an invoice.

Invoices exported to QuickBooks Online can be assigned inactive taxes

During the export process, invoices can be incorrectly assigned inactive taxes. To work around this issue, manually select a new tax in QuickBooks Online for each affected invoice.

Internet Explorer 11 issues

There are a number of known issues when accessing Cloud using Internet Explorer 11:

  • Tags may change location when creating On demand email notifications for short hours.

  • The Analysis page does not expand to fill available empty space when the chat window is dismissed.

  • Error messages display incorrectly when adding a new work code in Settings.

  • Columns do not appear as expected when printing generated WIP reports.

To work around these issues, use another browser such as Chrome or Firefox.

 

 

 

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